Welcome to Goodmeals! We’re committed to bringing your favorite restaurant meals directly to your door, fresh and on time. As our service involves the delivery of perishable food items, our shipping and delivery policy is tailored to ensure the best possible experience for you.
1. Delivery Areas
We currently deliver from our partner restaurants to addresses within [List Specific Cities/Regions/Postal Codes you serve, e.g., “Zurich, Geneva, Bern, and surrounding areas,” or “within a 10km radius of our partner restaurants”]. To confirm if we deliver to your location, please enter your address on our homepage or during checkout. We are continuously expanding our delivery zones, so please check back regularly if your area is not yet covered.
2. Delivery Times
- Estimated Delivery Time: When you place an order, an estimated delivery time will be provided based on the restaurant’s preparation time, the current volume of orders, and the distance to your location. This estimate is an approximation and can vary.
- Peak Hours: During peak hours (e.g., lunch, dinner rush, weekends), delivery times may be longer due to increased demand. We appreciate your patience during these times.
- Restaurant Preparation: Please note that the majority of the delivery time is dependent on the restaurant’s ability to prepare your food efficiently and to our quality standards.
- Delivery Tracking: You can track the status of your order in real-time through your account on our website/app. You will receive updates as your order is confirmed, prepared, dispatched, and out for delivery.
3. Delivery Charges
- Standard Delivery Fee: A standard delivery fee of [Specify amount, e.g., CHF 4.90] applies to most orders. This fee helps us cover the costs associated with efficient and timely delivery.
- Variable Delivery Fees: For certain restaurants, distances, or during peak times, a variable delivery fee may apply. Any such variations will be clearly displayed before you confirm your order.
- Minimum Order Value: Some restaurants may have a minimum order value for delivery. If your order falls below this minimum, you may have the option to pay a small surchage to proceed, or you will need to add more items to meet the requirement.
- Promotions: Keep an eye out for special promotions and offers that may include reduced or free delivery fees!
4. Receiving Your Order
- Recipient Availability: Please ensure that someone is available at the delivery address to receive the order at the estimated delivery time. Our delivery personnel will attempt to contact you if there are issues.
- Contactless Delivery: For your safety and convenience, we encourage contactless delivery. Our delivery personnel will leave your order at your doorstep or a designated safe spot, and notify you of its arrival.
- Incorrect Address: It is the customer’s responsibility to provide an accurate delivery address. If an incorrect address is provided and the order cannot be delivered, we may not be able to offer a refund. Please double-check your details before confirming your order.
5. Order Changes & Cancellations
- Cancellations: If you need to cancel your order, please do so as soon as possible. Cancellations are typically only possible if the restaurant has not yet started preparing your order. Once preparation has begun, the order cannot be canceled and will be charged in full.
- Changes: We recommend reviewing your order carefully before submission. Once an order is placed, changes may not be possible. Please contact our customer support immediately if you have an urgent request.
6. Missed Deliveries
- If our delivery driver is unable to deliver your order (e.g., no one is available, incorrect address, unable to gain access), they will attempt to contact you. If contact cannot be made within a reasonable timeframe (typically 5-10 minutes), the driver may be instructed to return the food to the restaurant, and a refund may not be possible due to the perishable nature of the goods.
7. Quality & Returns
- We work closely with our partner restaurants to ensure the highest quality of food and packaging.
- If you have any concerns regarding the quality of your order, missing items, or incorrect items, please contact our customer support within [e.g., 30 minutes to 1 hour] of receiving your delivery. Please provide details and, if possible, photos of the issue.
- Due to the perishable nature of food items, we generally do not accept returns. However, we will work with you and the restaurant to find a satisfactory resolution, which may include a partial refund, full refund, or credit for a future order, on a case-by-case basis.
8. Force Majeure
- We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action;
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster;
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- Impossibility of the use of public or private telecommunications networks; and
- The acts, decrees, legislation, regulations or restrictions of any government.
9. Contact Us
If you have any questions about our Shipping & Delivery Policy, or for any order-related inquiries, please contact our customer support team:
- Email: [Your Support Email Address]
- Phone: [Your Support Phone Number – if applicable]